Contact Us
ESPADRILLE STORE
L'Espagne a vos pieds
4518 Rue Saint-Denis
Montreal, QC, H2J 2L3
Canada
Tel: (514) 419-9922
Fax: (514) 807-7691
[email protected]
OPENING HOURS
Monday : 10AM to 6PM
Tuesday : 10AM to 6PM
Wednesday : 10AM to 6PM
Thursday : 10AM to 9PM
Friday : 10AM to 9PM
Saturday : 10AM to 5PM
Sunday : 11AM to 5PM
FAQ
iWhat are espadrilles?
The espadrille is a traditional shoe which has been popular for many centuries. This lightweight shoe made of jute rope and woven cloth, origination from Spain, was already worn in the thirteenth century by the infantry of the King of Aragon. The name “espadrille” derives from "esparto", a reed that was originally in use to make the soles.
iHow to clean an espadrille?
It's really easy, just place your hand inside the espadrille and brush the canvas with a little water and sope. Let the espadrilles dry in the shade.
iMy espadrille is tight, is it the correct size?
Yes, because when you've worn your espadrilles during a few hours, they will take the shape of your foot, rendering the experience very comfortable.
iIf I have not chosen the right size, how to replace my purchase?
Please check our return policy at this link.
iHow long does it take to send me my espadrilles?
We send your espadrilles on the day of receipt of your order or at the latest the next day.
iHow long does it take to arrive?
See our shipping chart, the time delays and prices are indicated in detail.
iHow is it being shipped?
We use an air service, called "Expedited", when mailing your espadrilles.
If you wish to receive them more quickly, please contact us to explore other available options (Express Mail, UPS, FedEx).
iDo I have to pay customs charges?
Espadrillestore takes care of all customs fees in Canada and the United States. For all other countries, please check with your local custom office.
iHow do I return my order?
To return your espadrilles, please follow this link.
SHIPPING RATES
DELIVERY TO THE US, US TERRITORIES AND CANADA
| OVER | TO | STANDARD | EXPRESS |
|---|---|---|---|
| $0 | $50 | $9 | $25 |
| $50 | $75 | $12 | $35 |
| $75 | $100 | FREE | $40 |
| $100 | $200 | FREE | $50 |
| $200 AND ABOVE | FREE | $60 | |
|
STANDARD: Allow 7-10 business days for delivery |
|||
DELIVERY OUTSIDE OF US AND CANADA
| OVER | TO | STANDARD | EXPRESS |
|---|---|---|---|
| $0 | $50 | $25 | $54 |
| $50 | $100 | $45 | $75 |
| $100 | $150 | $65 | $95 |
| $150 | $300 | $85 | $120 |
| $300 AND ABOVE | FREE | $150 | |
|
STANDARD: Allow 1-3 weeks for delivery |
|||
RETURNS & EXCHANGES
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and if you are not
completely satisfied with your purchase, we will gladly accept notified exchanges or a credit note request for goods in original
condition within 365 days of purchase. Please be advised that we will exchange it, issue a credit note or a gift certificate but no
refunds.
Customers from Canada or U.S.A. are only responsible for one-way return shipping.
If the new espadrilles are more expensive than the originally purchased model, the difference will be charged to your credit card after
notification.
PLEASE FOLLOW THESE EASY STEPS TO MAKE THE RETURN:
Step 1: At the back of the packing slip you will find an exchange form. Please indicate the details of the exchange (example: exchange
these navy blue espadrilles size 9 to red espadrilles size 10).
Step 2: Ship the return package to the address below:
- EspadrilleStore
- Returns Department
- 4518 rue St-Denis
- Montreal (QC) Canada H2J 2L3
Step 3: If you are shipping from the United States do not use UPS or FEDEX since they charge heavy custom fees, we suggest to use
USPS (United States Postal service).
